HOW DO I ACCESS THE LIVESTREAM?

1: Tickets are in your email. Click the link in the ticket that was in your email confirmation.

2: Click on the red box that says “CLICK HERE TO WATCH VIDEO”.

3: You should be automatically logged-in to the streaming window.

4: While waiting for the show to start you will see a countdown or holding image. Do not exit the screen.

 

WHAT IF THE VIDEO WINDOW DOES NOT AUTO LOAD? 

If you are asked for a video code, use the code listed on your ticket below the red box.

 

CAN I WATCH THE SHOW LATER?

Beck The Halls is being recorded live (6:30pm PT / 9:30pm ET) but will be available to watch for 48 hours after the livestream ends. Approx. 4 hours after the end of the live show you will be emailed a “Thank You” email with a link to view that expires in 48 hours. You can re-watch multiple times during the 48 hour period.

 

CAN I PAY TO WATCH THE SHOW AFTER THE LIVESTREAM?

No, the show is not available for purchase on demand. If you purchased a ticket you have 48 hours to watch and can re-watch it multiple times during that period.

 

HOW DO I WATCH THE VIP AFTER PARTY?

If you purchased a VIP ticket (sold out), your confirmation email will have two links. The second link is for the VIP after-party which will begin about 5 minutes after Beck The Halls ends. Click that ticket link, it will bring you to Zoom and you’ll be given the option to be on camera and interact with Becky during the after party. Make sure your Zoom is updated to the latest version.

 

WHAT IS THE PREFERRED DEVICE TO WATCH THE SHOW? CAN I STREAM IT?

A computer is the recommended device to watch from.  You can watch on a phone or tablet in full screen and also connect to your TV through HDMI, AirPlay on Apple devices or however else you share from a computer to your smart TV. The show is not available on any streaming platform outside of the provided link.

 

HOW MANY TIMES CAN I LOG IN?

Only 1 session per ticket will be valid.  If you need to log in again, you will have to close any previous sessions or browser tabs.  Wait at least 2 minutes for the system to update that you have closed your session. You should be able to log in again.  To force close a session, click the EXIT at the lower right corner of the video window.  You should be able to log in again.

 

WHAT IF MY STREAM FREEZES?

Check your internet connection here (Speed Test).  Refresh your browser and log in.  You may have to wait the 2 minutes for the old session to be cancelled before you can start the new session.  If there is a problem with the stream, there will be a notification saying the stream is down in the video window.

 

CAN I LEAVE A TIP FOR BECKY?

Yes. Tips/Donations are greatly appreciated and go to the artist directly. The artists work hard to put on a high quality livestream production and tipping/donating is a great way to encourage more content.  You can tip/donate in real time during the show, just scroll down to see tipping/donation options.

 

WHAT IF I STILL NEED HELP?

If you get stuck, you can email us at customerservice@vallitix.com or send us a text at 661-322-5200.  Someone from our team will respond as soon as possible.